Terms & Conditions

Anytime Anywhere LLC

Website: www.anytimeanywherellc.com
Customer Support: +1 (317) 828-5230

1. Change, Cancellation, and No-Show Policy
1.1 Transfer Reservations (Sedan, SUV, Limousine, Van)

For reservations within the United States, Canada, and Puerto Rico:

A $125 change or late cancellation fee applies when modifying or canceling within the required notice period stated in your confirmation email.

If the total reservation value is less than the fee, the lower amount will apply.

1.2 Hourly Reservations

Change or cancellation fees = Base Rate × Hourly Minimum.

1.3 No-Show Policy

A no-show fee equal to the hourly minimum or base transfer rate plus applicable airport fees, fuel surcharges, tolls, and parking will apply if:

The passenger does not arrive at the pickup location, OR

The reservation is not cancelled according to the cancellation policy.

If you cannot locate your chauffeur, call the number provided in your confirmation email. Leaving the pickup location without notifying us results in full no-show charges.

1.4 Cancellation Procedure

To avoid fees:

Cancel or modify reservations within the time stated in your confirmation email.

You may cancel by calling +1 (317) 828-5230 or through www.anytimeanywherellc.com.

1.5 Service Area

Applies to reservations with pickups within 75 miles of city center. Services outside this radius may incur additional drive time.
Special event policies override standard cancellation rules.

2. Garage-to-Garage Calculations

Billing begins when the chauffeur departs our facility and ends upon return.
Minimum billable hours may be exceeded based on actual time.
European services may include additional kilometer charges.

3. Wait Time Policy

3.1 Airport Transfers

Grace periods begin when chauffeur arrives:

Domestic Flights: 30 minutes

International Flights: 45 minutes

After grace period → charges apply at base transfer rate plus prorated hourly rates (30-minute intervals).

3.2 Point-to-Point Transfers

20 minutes complimentary wait time

After that → base rate + prorated hourly charges (15-minute increments)

4. Extra Stops

One stop up to 15 minutes → included

Over 15 minutes → base rate + prorated hourly

Over 30 minutes or multiple stops → reservation converts to hourly service

5. Surface Transportation Charge (STC)

Applied as a percentage of the base rate to cover operational and administrative costs.

6. Incidentals

May include:
Chauffeur lodging, meals, greeter fees, tolls, parking, port fees, and special requests.

7. Fuel Surcharge

Based on the EIA fuel index.
Specialty vehicles may have different fuel schedules.

8. Estimated Inclusive Quote

Quotes are estimates only.
Additional charges may apply for wait time, tolls, extra stops, or routing changes.

9. Exchange Rate

Foreign currency quotes use rates active at time of booking. Final billing reflects exchange rate at payment date.

10. Service Definitions

Airport Transfer: Commercial airport or FBO transportation

Point-to-Point: Direct transfer between two locations

Hourly Service: Multiple stops or time-based travel (“As-Directed”)

11. Base Rate

Base rate includes only transportation.
Does not include gratuity, STC, taxes, airport fees, fuel charges, incidentals, etc.

12. Child Safety Seats

We do not provide child seats or boosters.
Customers may bring their own and must install them properly.

13. Seat Belt Policy

All passengers must comply with local seat belt laws.
Chauffeurs may refuse service if safety rules are ignored.

14. Insurance

All vehicles carry insurance that meets or exceeds state requirements.

15. Chauffeur Conduct

Zero-tolerance policy for drugs or alcohol.
If you suspect impairment → call +1 (317) 828-5230 immediately.

16. Pets & Service Animals

Pets must be in carriers; damages may incur additional fees.

Service animals are permitted without a carrier and at no additional charge.

17. Accessibility

Passengers may travel with mobility devices or service animals at no extra cost.

18. Lost or Misplaced Items

We are not responsible for personal belongings left in vehicles.

19. In-Vehicle WiFi

Some vehicles include WiFi.
Use at your own risk.
We are not responsible for hacking, interception, or data loss.

20. Nondiscrimination Policy

We provide service without discrimination based on race, color, sex, age, nationality, religion, disability, gender identity, or sexual orientation.

21. Data Collection & Communication Policies

(Required for compliance with carriers and RingCentral-style communication systems)

21.1 Call Recording Disclosure

Calls to our business line may be recorded or monitored for:

Quality assurance

Safety

Training

Compliance

Calling our number constitutes consent.

21.2 Operational Communication

We may contact customers via:

Automated SMS notifications

Automated calls

Driver updates

Service change alerts

These communications are transactional only, not marketing.

21.3 Account Verification

We may use verification codes, callback confirmation, or identity checks before completing operations.

22. SMS Terms & Conditions

22.1 SMS Consent

Phone numbers provided for SMS are used only for service-related messages and never shared with third parties or affiliates.

22.2 Types of SMS Messages

Customers may receive:

Reservation confirmations

Pickup updates

Driver arrival alerts

Billing notifications

Schedule reminders

Service-related alerts

22.3 Frequency

Message frequency may vary.
Up to 4 messages per week depending on service activity.

22.4 Message & Data Rates

Standard carrier rates may apply.

22.5 Opt-In Methods

You opt in by:

Booking a reservation

Submitting any online form with an SMS consent checkbox

22.6 Opt-Out

To stop SMS messages:

Reply STOP to any message

Or contact customer support

22.7 Help

Reply HELP for assistance or call +1 (317) 828-5230.

22.8 Standard Disclosures

Message frequency varies

Message & data rates may apply

Reply STOP to opt out

Reply HELP for help

Visit our Privacy Policy and Terms pages on our website

23. Policy Links

Privacy Policy: https://anytimeanywherellc.com/privacy-policy
Terms & Conditions: https://anytimeanywherellc.com/terms-and-conditions (this page)